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Background check errors

A wrong record on your background check can cost you a job or a home.

Records that belong to someone else, cases that were dismissed, outdated entries. We help you find what's wrong, organize your documentation, and understand your next step.

  • ✓Free case review, no obligation
  • ✓A personal expert reviews your file
  • ✓Your information stays private

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1,000+cases reviewed20+advocacy expertsFreeno-obligation reviewFCRA · FACTAconsumer protection laws
Reports we review include
Employment screeningTenant screeningCriminal records
Sample correction

What a correction can look like

Sample report review

Example
Before
Felony charge listed (not yours)
After
Record corrected, wrong person
Before
Dismissed case still reported
After
Dismissal reflected, corrected
Illustrative example only. Results vary and are not guaranteed.
Does this sound familiar?

Signs your background check may be wrong

Reporting mistakes rarely announce themselves. These are the patterns we see most.

💼

Job offer pulled

An offer was rescinded after a background check you didn't expect.

🏠

Rental application denied

A landlord cited a screening report that doesn't match your history.

👤

A record that isn't yours

Someone with a similar name or details appears on your report.

⚖️

Dismissed or sealed cases showing

Charges that were dropped, expunged or sealed may still be reported.

📄

Duplicate or outdated entries

The same case listed twice, or old records past their reporting window.

📭

Never got a copy

You were turned down but never saw the report or a notice explaining why.

What we review

The errors behind most denials

Every file is different. We start by looking closely at yours.

Start a free review
01

Mistaken identity

Records belonging to someone with a similar name, birth date or SSN.

02

Dismissed, expunged or sealed records

Cases that shouldn't be reported, or are reported inaccurately.

03

Wrong or incomplete case details

Wrong charge, wrong outcome, or a misdemeanor listed as a felony.

04

Duplicate or outdated entries

The same record repeated, or older than the allowed reporting window.

Our role

What we do, and what we don't

We're a consumer advocacy service, not a law firm. Here's how we help.

We help you

  • ✓Review your background reports for potential errors
  • ✓Help you gather and organize supporting documents
  • ✓Guide you through each step
  • ✓If you choose, help you get in touch with an attorney

We don't

  • –Give legal advice
  • –Charge you for our consultation
  • –Promise a specific outcome
  • –Act on your behalf or represent you
How it works

Three simple steps, free to start

1

Place a request

Tell us what happened and meet your personal expert.

2

Work with an expert

They look over your situation and help you gather documentation.

3

Decide your next step

The choice is yours. If you choose, we can help you get in touch with an attorney, with your consent.

After you request a review

What happens next, and what helps

No paperwork needed to begin. Anything you can share just makes the first review faster.

What happens next

  • ✓You get a confirmation email with your case ID
  • ✓A personal expert is assigned to your file
  • ✓They review what you shared and flag potential errors
  • ✓You decide whether to take the next step

Helpful to have, if you can

  • ✓A copy of your background check report
  • ✓A denial or adverse action letter, if you received one
  • ✓Court or case documents, if you have them
  • ✓Your own notes on what looks wrong

Don't have any of this? Request a review anyway. Your expert will help you figure out what to gather.

Good to know

Federal consumer protection laws

Federal law gives you the right to accurate background reports and a way to dispute mistakes with the screening company.

FCRA
Fair Credit Reporting Act

Gives you the right to accurate reports, including background checks, and to dispute errors.

FACTA
Fair and Accurate Credit Transactions Act

Strengthens identity theft protections and access to your free credit reports.

State laws
Screening and privacy rules

Many states add their own limits on background checks and what can be reported.

Questions

Good to know

Is the case review really free?+

Yes. The case review is free, with no obligation.

Can I dispute a background check myself?+

Yes. You can dispute directly with the screening company. We help you work out what to dispute and organize your documents.

What if I was turned down because of my report?+

Many people can request a copy of the report and notice before a decision is final. We can help you understand what you have and what to ask for. This isn't legal advice.

Can you remove records for me?+

No. We don't contact screening companies on your behalf. We help you understand what may be inaccurate and what your options are.

Are you a law firm?+

No. We're a consumer advocacy service, not a law firm. We don't provide legal advice and we don't act on your behalf. If you choose and consent, we can help you get in touch with an attorney.

Ready to find out what's on your background report?

Tell us what happened, and an advocate will review your situation and explain your next steps.