Privacy Policy

We collect the information described below:

• Personal Information: Your full name, email address, telephone number, and the description of your situation that you provide through our forms, together with any additional information or documents you choose to send us. Please do not include Social Security numbers or full account numbers in the form or in your emails.
• Sensitive Information: Some people share details such as criminal or court records, tax or benefits information, or identity-theft facts. We use this information only to review your request and respond to you.
• Call and Message Information: When you call us or we call you, calls may be recorded for training purposes. Our phone system may also send text messages and receive voicemails and voicemail transcripts.
• Live Chat: If you use the chat on our website, our chat provider, tawk.to, receives the messages you send and basic technical information about your visit, such as your IP address, browser and the page you are on. Chat messages are used only to respond to you.
• Automatic Data: Information collected through cookies, pixels and similar technologies, including analytics and advertising data (for example, from Google Analytics and Google Ads, which we run through Google Tag Manager, and from the Meta Pixel). Our website platform and our analytics, advertising and chat providers may receive information such as your IP address and device details automatically when you visit our website, and they handle it under their own privacy policies.
• Adults only: Our services are for people 18 years or older. We do not knowingly collect information from minors.

We use your information for the following purposes:

• To provide free consultations and ongoing support while you decide your next steps.
• To communicate with you about your inquiry or request.
• If you choose, to help you get in touch with an attorney, with your consent. We do this only if you ask us to.
• To understand how our website is used and to improve it, and to measure and tailor our advertising.

We may share your information only in the following ways:

• Independent Attorneys: We will not share your information with any attorney unless you ask to be connected with one and give us your consent at that time.
• Service Providers: We use trusted third-party services to support our operations, including Google Tag Manager, Google Analytics, Google Ads, Meta (Meta Pixel, for advertising measurement), tawk.to (live chat), Google Workspace (email and documents), Google Apps Script (confirmation emails), our website platform provider, and our telephone and messaging service provider.
• We do not sell or rent your personal information to any other third parties.

We contact you only in response to a request or callback request that you submit to us. We may contact you by phone, text message or email about that request.

• Phone calls may be recorded for training purposes.
• Our phone system may send text messages and receive voicemails and voicemail transcripts related to your request.
• We do not use an automatic dialer for marketing, and we do not send marketing messages.
• Opt out at any time: email info@credit-dispute.com and tell us to stop calling, texting or emailing you. We will stop contacting you.

If you email us reports, notices or other documents, they are stored in our email account on Google Workspace and are not copied anywhere else. We keep them only as long as needed to respond to your request, and you can ask us to delete them at any time by emailing info@credit-dispute.com. Please do not send Social Security numbers or full account numbers.

• Your information is stored securely on Google Workspace and on our website platform, and is protected by industry-standard security measures.
• While we take steps to protect your data, no method of transmission over the internet or electronic storage is completely secure.

You have the right to:

• Request access to the information we hold about you.
• Request correction of any inaccurate data.
• Request deletion of your personal data and documents.
• Opt out of calls, text messages and emails from us at any time.
• Opt out of analytics and advertising cookies at any time (see Your Privacy Choices and Cookies and Analytics below).

To exercise these rights, please email us at info@credit-dispute.com.

Depending on where you live, you may have additional rights over your personal information, such as the right to know what we collect, to correct or delete it, and to opt out of the sharing of personal information for targeted advertising.

• We do not sell your personal information.
• Advertising partners such as Google Ads and Meta may collect information through cookies and pixels on our website for targeted advertising.
• To opt out, choose Decline Cookies in our cookie banner, turn on Global Privacy Control in your browser (we treat it as a request to opt out), use Google's Ads Settings or Meta's ad preferences, or email info@credit-dispute.com.
• We will not treat you differently for exercising these rights, and we will respond to requests within the time required by law.

Our website uses cookies and similar technologies, including those from Google Analytics and Google Ads (run through Google Tag Manager), the Meta Pixel, and our tawk.to live chat, to operate and secure the site, understand how it is used, and measure and tailor our advertising. Google, Meta and other vendors may use cookies to show our ads on other websites and apps. You can choose Decline Cookies in our cookie banner, opt out through Google's Ads Settings, Meta's ad preferences, or the Network Advertising Initiative and Digital Advertising Alliance opt-out tools, and manage cookies through your browser settings.

When you first visit our website, analytics and advertising cookies are turned on. You can turn them off at any time by clicking Decline Cookies in our cookie banner. If you decline, we stop using them and remember your choice in your browser until you clear your browser data. We also treat a Global Privacy Control signal sent by your browser as a request to decline. You can also email info@credit-dispute.com to opt out.

For full details, read our Cookie Policy.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new Last updated date. Continued use of our website after updates indicates your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please contact us: